Terms of Use & Policy
PAYMENTS
Bookings will only be valid on receipt of full amount that must be paid (2 Days) after booking reservation has been made, failure will result in cancellation of reservation without prior notification due to unpredictable Load shedding schedules.
Full Payment of the amount will constitute a legal contract between the guest/s and the resort, guest/s accept liability to pay the full booking reservation and agrees to abide by the rules of the resort.
Deposits Payable in Cash On Arrival (All items must be handed in at office for full refund value thereof)
A R 100.00 Per Towel Deposit (Bring own towels, Towels are available for hire and showers only) not applicable for camping
A R 200.00 Key Deposit
CANCELATIONS / REFUND POLICY.
All Refunds will be handled strictly by head office in accordance to our cancellations policy, all cancellations will be accepted if provided in writing (30 Days) prior to arrival date, stating the reason thereof, cancellations fee will apply.
Refund Value Deductible Before Arrival Date
A 5 % handling fee will be deducted from all refund values
0 – 7 Days 50 %
8 – 14 Days 20 %
15 – 30 Days 10 %
30 + 0 %
No refunds what so ever will be considered.
Over Easter Weekend and December Holidays (Peak Seasons)
Should a guest check out before departure date
Asked to leave our premises (Breaking the rules)
Cancellation Fees
Should a cancellation be received for any reason what so ever you will forfeit (50 %) of all monies paid to date.
IMPORTANT: The tents are made up according to bookings, please let us know before 16:00 of any changes. We reserve the right to hold or change any booking stands “subject to availability” without prior notice unless otherwise stated. NO SMOKING IN OUR TENTS - You will be fined on the spot. Not applicable with camping, and if camping please be sure to bring a braai stand, 3 point blue caravan plug and gazebo. We do not have any braaiers available for campers. NO MICROWAVES ARE PROVIDED
NO LOUD NOISE & NO MUSIC ALLOWED / NO QUAD-BIKES ON THE CAMPING GROUNDS
PLEASE DO NOT REMOVE ANY BEDDING FROM THE TENTS, BRING ALONG EXTRA BLANKETS SHOULD YOU GET COLD
ARRIVAL TIME: 14:00 PM
DEPARTURE TIME: 10:00 AM (a Penalty of R 200.00 per hour per unit will be charged after departure time)
PLEASE NOTE: These are self-catering units, therefore you are responsible for cleaning. We will replace "hired" towels and bedding after every second day. Bring alone own towels for swimming pools. On day of departure please leave unit as it is, Housekeeping staff will clean after you have checked out. We are a pet friendly resort (maximum of 3 small breed dogs allowed). Breach of the rules would result in your removal without refunds.
BY FULL PAYMENT OF THE RESERVATION I/WE AGREE TO AND CONFIRM HAVING READ THE FULL TERMS AND CONDITIONS AND THAT I/WE WILL NOT ALLOW MORE PERSONS TO OCCUPY THE UNIT AT ANY TIME THAT IS PROVIDED FOR. I/WE FURTHER INDEMNIFY CLAIMS THAT MAY ARISE DUE TO FIRE, DEATH, THEFT, DAMAGE OF POSSESSIONS, PHYSICAL OR PSYCHOLOGICAL DAMAGE. I/OR MY FAMILY MAY SUFFER OR LOSE, I/OR MY FAMILY MAY INCUR HOWEVER CAUSED DURING OUR STAY OR ANYTHING NOT MENTIONED ABOVE.